Find the terms that came with it.
Warranty coverage, duration and exclusions may differ by product and sales channel. Refer to the product documentation and purchase confirmation, then contact support if the written coverage is unclear.
AFTER-SALES GUIDANCE
Warranty process.
Coverage is product-specific. Start with the written terms supplied for your item and send the information needed for an accurate review.
No single duration or blanket promise is applied across every lamp, controller, bulb, wiring part, wheel and brand good.
Show the product and installation.
- Order or customer reference and place of purchase.
- Product name, SKU or part number.
- Truck maker, model, production year and system voltage.
- Clear photos of the product, connectors and wiring.
- A short description, photo or video showing the reported fault.
Wait for authorization.
Send the request before shipping anything. Support will confirm the appropriate route, any additional checks and the correct return destination when a physical inspection is required. Outcome and timing depend on the product, evidence and applicable written terms.
Start a return or claimSend the evidence.
Use the subject “Warranty inquiry” and include the order or customer reference.
+81 857-22-1777
For fitment and first-check guidance from Tottori, Japan.