Available worldwide · Designed in Tottori, Japan
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RETURN & CLAIM REQUESTS

Something not right?

Tell us what happened and what outcome you are requesting. Do not ship the product until support confirms the correct next step.

Return eligibility, shipping responsibility and available remedies depend on the product, reason, condition, place of purchase and applicable written terms.

01 / HAVE THIS READY

Identify the purchase and product.

  • Order or customer reference and place of purchase.
  • Product name, SKU or part number.
  • Date received and current product condition.
  • Photos of the product, packaging, hardware and any visible issue.
  • Your requested outcome: return, exchange or warranty review.
02 / EXPLAIN THE REASON

Use specific language.

Examples include damaged in transit, wrong item, missing parts, fitment mismatch, flickering, loss of brightness, complete failure, water ingress or an order made in error. For installation-related problems, include the truck details, voltage and connector photos.

03 / SEND THE REQUEST

Authorization comes first.

Support may request additional evidence or direct you to the original distributor. If a return is accepted, you will receive the appropriate instructions and destination. No response time, refund timing or shipping-cost promise is stated until the applicable terms are confirmed for the request.

Email the requestRead the warranty process
Important

Do not ship yet.

Wait for written instructions so the product reaches the correct destination with the correct reference.